Tier 1 provides support to various software applications besides gcss army.
Army ako help desk phone number.
The ako help desk number is 866 335 2769 when you are calling commercially.
Provides quick access to installation and travel information training links the latest news and other knowledge centers across the army.
Contact the ako help desk by phone email or through the ticket service on its website as of 2015.
Use dsn switch board at 312 560 1110.
A brochure describing the army enterprise service desk.
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866 335 2769 limited support to personal windows computers and no support for personal apple computers.
We would like to show you a description here but the site won t allow us.
Subject include gcss army in the subject line if submitting incident reports via e mail.
You can always contact support at help us army mil.
Army enterprise service desk aesd phone message update.
The help desk operates 24 hours a day seven days per week and 365 days per year.
If you need help with your army knowledge on line ako account please contact army knowledge online or call the ako helpdesk at 866 335 2769 or via dsn at 312 560 1110.
This change is required in order to support the expanding customer base of the service desks.
As of 30 april 2013 the aesd s interactive voice message ivr will be changed.
Select 2 when prompted to select.
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Ask the operator to connect you to 866 335 2769.
This will help ensure the incident is forwarded to the correct tier 2 help desk.
The aesd phone number will remain the same at 1 866 335 army 866 335 2769.
In any other case you will need use the following instructions.
Https aesd w army mil cac required link email.
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Army portal for soldiers and da civilians.